Learning and Assessment Kit-AHCNSY403 Plan a growing-on program RTO Forms Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT512 Originate and develop concepts BSBPEF501 Manage personal and professional development BSBWRT411 Write complex documents BSBPMG430 Undertake project work BSBPRC402 Negotiate contracts BSBTWK401 Build and maintain business relationships BSBMKG439 Develop and apply knowledge of communications industry If you require RPL Kits with comprehensive benchmarking

Core units CHCCCS004 Assess co-existing needs CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations CHCCSM013 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG003 Manage legal and ethical compliance CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS003 Maintain work health and safety Elective Units CHCMHS007 Work effectively in trauma informed care CHCPOL003 Research and apply evidence to practice CHCADV002 Provide advocacy and representation services CHCADV005 Provide systems advocacy services CHCCCS009 Facilitate responsible behaviour CHCCOM003 Develop workplace communication strategies CHCDIV003 Manage and promote diversity CHCMGT003 Lead the work team If you require RPL Kits with comprehensive benchmarking

Units of competency ICTBWN308 Work safely on live optical fibre installations ICTTEN310 Remove and replace electronic circuit boards in carrier equipment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL322 Install

Learning and Assessment Kit-AHCNSY403 Plan a growing-on program RTO Forms Units of competency ICTSAS305 ProvideOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to