Learning and Assessment Kit-BSB20120 Certificate II in Workplace Skills New Arrival Units of competency SIRXSLS001 Sell

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

inspect and refit wheel hubs and associated brake components MEM11010B Operate mobile load shifting equipment MEM11011B Undertake manual handling MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSFFP2020 Undertake a basic furniture making project MSFFP2017 Develop a career plan for the furnishing industry MSFGN2001 Make measurements and calculations MSMENV272 Participate in environmentally sustainable work practices MSMPCI103 Demonstrate care and apply safe practices at work Elective units MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM16008 Interact with computing technology MSFFM2019 Assemble furnishing products MSFFM2013 Use furniture making sector hand and power tools MSFGN2004 Produce simple scale drawings by hand MSMSUP106 Work in a team If you require RPL Kits with comprehensive benchmarking

Elective units BSBADM405 Organise meetings Group A BSBFIA401 Prepare financial reports Group A BSBITU402 Develop and use complex spreadsheets Group A BSBWRT401 Write complex documents Group A BSBITU404 Produce complex desktop published documents Group A BSBCMM401 Make a presentation Group B BSBFIA412 Report on financial activity Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBRES411 Analyse and present research information Group C BSBCUS402 Address customer needs Group C If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-BSB20120 Certificate II in Workplace Skills New Arrival Units of competency SIRXSLS001 SellOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to