SCORM Compliant Package-FNSINC513 Identify and apply complex ethical decision making to workplace situations Session Plan Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes If you require RPL Kits with comprehensive benchmarking

Core units TAEDEL801 Evaluate

select and induct staff SITHIND001 Use hygienic practices for hospitality service SITHKOP007 Design and cost menus If you require RPL Kits with comprehensive benchmarking

Units of competency CHCMGT005 Facilitate workplace debriefing and support processes CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-FNSINC513 Identify and apply complex ethical decision making to workplace situations Session Plan Core units BSBCUS403 Implement customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.