Self-Study Guide-BSBCUS301 Deliver and monitor a service to customers RTO Policies and Procedures Core units FNSINC311 Work together

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information If you require RPL Kits with comprehensive benchmarking

Units of competency BSBCMM401 Make a presentation TAEDEL301 Provide work skill instruction If you require RPL Kits with comprehensive benchmarking

assess and control risks for outdoor recreation activities If you require RPL Kits with comprehensive benchmarking

orientation

Self-Study Guide-BSBCUS301 Deliver and monitor a service to customers RTO Policies and Procedures Core units FNSINC311 Work togetherOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the