Vocational Placement Kit-VU23796 Engage with texts of limited complexity for learning purposes TLI Core units FNSASIC314 Provide Tier

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas Group C BSBSUS401 Implement and monitor environmentally sustainable work practices Group C ICTICT408 Create technical documentation Group C ICTNWK409 Create scripts for networking Group C ICTPMG401 Support small scale ICT projects Group C ICTWEB414 Design simple web page layouts Group C ICTWEB504 Build a document using eXtensible markup language ICTWEB505 Develop complex web page layout ICTWEB506 Develop complex cascading style sheets ICTWEB501 Build a dynamic website * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURVTA001 Prepare vehicles for customer use AURVTA003 Inspect vehicle paint

Core Units AURACA003 Build customer relations in an automotive workplace AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace BSBSMB407 Manage a small team BSBWHS401 Implement and monitor WHS policies

Vocational Placement Kit-VU23796 Engage with texts of limited complexity for learning purposes TLI Core units FNSASIC314 Provide TierA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.