SCORM Compliant Package-CHCDIS002 Follow established person-centred behaviour supports AUR Guidance for interpreting responses and

Guidance for interpreting responses and identifying LLND support needs

procedures and recording tools to be used during the process

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and troubleshoot medium enterprise routers ICTNWK529 Install and manage complex ICT networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCDIS002 Follow established person-centred behaviour supports AUR Guidance for interpreting responses and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.