Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Units of competency BSBHRM528 Coordinate

Units of competency BSBHRM528 Coordinate remuneration and employee benefits BSBHRM527 Coordinate human resource functions and processes BSBHRM526 Manage payroll BSBHRM522 Manage employee and industrial relations BSBHRM525 Manage recruitment and onboarding If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCOM002 Use communication to build relationships CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCGRP002 Plan and conduct group activities CHCCCS018 Provide suicide bereavement support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test network security Group D ICTPRG430 Apply introductory object-oriented language skills Group E ICTWEB431 Create and style simple markup language documents Group G ICTWEB432 Design website layouts Group G ICTWEB433 Confirm accessibility of websites Group G ICTWEB434 Transfer content to websites Group G ICTWEB443 Implement search engine optimisations Group G ICTWEB452 Create a markup language document Group G BSBWOR404 Develop work priorities ICTPRG434 Automate processes ICTSAD501 Model data objects ICTWEB430 Produce server-side script for dynamic web pages If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Units of competency BSBHRM528 CoordinateOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the