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Raising The Bar On Service Excellence: The Health Care Leader'S Guide To Putting Passion Into Practice,New Blos ' Examines The Goals ThatA Pragmatic Approach To Health Care Leadership Designed To Enhance Organizational Culture And Improve Customer Service. Once Again, Author And Consultant Kristin Baird (Customer Service In Health Care, A Grassroots Approach To Creating A Culture Of Service Excellence, Jossey Bass, 2000) Delivers A Hardhitting Message For Health Care Leaders To Step Up And Lead For Excellence. Leaders At All Levels Will Benefit From The Practical Wisdom Here. Through