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A Publishers Weekly Best Book Of 1995

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Managing Expectations,New Ron Larson; Robert P. Hostetler; Bruce H. Edwards There Is New Material OnPeople Have Expectations. Your Clients, For Example. Sometimes Their Expectations Of You Seem Unreasonable. But Sometimes Your Expectations Of Them Seem Just As Unreasonable (In Their Eyes). The Problem Is That These Mismatched Expectations Can Lead To Misunderstandings, Frayed Nerves, And Ruffled Feathers. More Seriously, They Often Lead To Flawed Systems, Failed Projects, And A Drain On Resources. Yet How Often Do You Openly Acknowledge These