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Effective Supervisory Practices: Better Results Through Teamwork (Municipal Management Series),New Penguin Group From The Final Stages OfFrom Contents Supervisors Job In A Changing Environment; Basic Skills; Supervisory Leadership; Planning Work And Time; Organizing For Productivity; Selecting Training Employees; Evaluating Performance; Communicating; Coaching, Counseling And Mentoring; Motivating Employees; Managing Change; Developing And Maintaining Discipline; Resolving Employee Complaints; Workplace Safety; Budget; Customer Service; Ethics. (Description By Httpmart)