The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth Ingeborg Strand has a heartrending

Ingeborg Strand has a heartrending decision to make

social critics

Author: Glen Clarke

Organized by domains of practice

The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth Ingeborg Strand has a heartrendingWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers. WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience. In this short, easy to read book, Guest shares the insights she