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Publisher: Family Teams
ISBN13: 9781556710476
ISBN13: 9780988234055
"Bill's life stories are for people like me who benefit from knowing others have faced difficulties and circumstances never taught in school and far from theoretical
The Big Book of Customer Service Training Games Wine Publisher: Family TeamsHelp your employees to excel in dealing with the public with this stimulating, fun filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a
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