High Reliability Management: Operating on the Edge Nianhong Chen and venture into dungeons created

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High Reliability Management: Operating on the Edge Nianhong Chen and venture into dungeons createdReliability has become a watchword in the business community. Increasingly, it refers to anticipation and resilience organizations' ability to plan for, absorb, and rebound from shocks. Across many sectors and cases, the approach to improving reliability in primary technical systems has been remarkably similar. Stakeholders assume that improved reliability lies in better design and technology. This book speaks to the severe limits of formal design and