Process Improvement and Quality Management in the Retail Industry ISBN:9780471723233 and provides guidance on primary

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Process Improvement and Quality Management in the Retail Industry ISBN:9780471723233 and provides guidance on primaryPages: 256, Specialty: Management, Publisher: Wiley, Publication Year: 2005, Cover: Paperback, Dimensions: 190. 5x231. 1x17. 8mm The authors of "Process Improvement and Quality Management in the Retail Industry" discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because